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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Vincent Paloma

December 1, 2025

5  out of  5
rating by Vincent Paloma
"My wife Sandy and I are new customers with State Farm .Mike Willams office in Hammond indiana 46320. These agents are the greatest to work with.Toni,Jessica, and Delaina. My wife Sandy and I had a few questions about our Home and auto policy. These ladies answered our questions very professional. We couldn't ask for any better service . Sandy and I we were with other agencies, we got screwed over,when we came to State Farm Mike Williams . Everyone here at this office treated me very professional , they wanted to make sure we were getting the great prices on our home and auto. Toni, Jessica, and Delaina ,they went above and beyond. to help Sandy and I with our Home and Auto policies. We just wanted to say Thank you very much, we are very happy with the coverages for our Home and Auto. Vincent and Sandra Paloma."
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A Cast

November 22, 2025

5  out of  5
rating by A Cast
"It’s a very sad day for any insurance company trying to compete with Mike Williams and his amazing staff. Every interaction with their office is a pleasure—you can literally feel the smile through the phone. Delaina Bernicky is a true guardian angel, and Jessica always steps up as the ultimate team player. How could anyone look elsewhere when you have an insurance team that not only delivers exceptional professionalism, but also treats you with genuine respect and makes you feel like family? There are no words to express my appreciation for Mike Williams’ team. Mike, you are one lucky guy to have these incredible ladies!"
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Lee

November 20, 2025

5  out of  5
rating by Lee
"Jessica was so sweet and patient with me. She's very knowledgeable in what State Farm has to offer. I had so many questions and she not only answered them but took the time to explain and give examples. After speaking with her, I left feeling I have made the right choice. She is awesome. Thank you Jessica for taking your time to insure that I was satisfied. Awsome customer service."
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Tashauna B

November 20, 2025

5  out of  5
rating by Tashauna B
"I called a few times and always ask for Jessica. She is sweet and good at explaining things to me I appreciate her so much! Thanks Jessica"
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Vivian Rankin

November 19, 2025

5  out of  5
rating by Vivian Rankin
"Im satisfied with My Insurance plan."
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Haley Jones

November 18, 2025

5  out of  5
rating by Haley Jones
"Delaina Bernicky has been my family’s go to for YEARS ! awesome professionalism , always willing to help and very great at what she does . My family would recommend her 100x over !"
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Carl Gutierrez

November 18, 2025

5  out of  5
rating by Carl Gutierrez
"I’ve been with Mike Williams State Farm insurance for some time now and can find nothing to complain of, nearly 100% of that comes from the help and advice I’ve always been able to get from Delaina Bernicky. She is both very professional and very friendly which often times do not go together. I might be able to find cheaper insurance else where, but then I’d loose to costumer service that I’ve grown used too. Find more like her if possible."
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Michael Bernicky

November 18, 2025

5  out of  5
rating by Michael Bernicky
"Delaina is amazing"
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Cesar Rodriguez

November 18, 2025

5  out of  5
rating by Cesar Rodriguez
"Delaina is the best answers every question leaves me with no doubt that I’m protected 🙌"
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Dave Taylor

November 18, 2025

5  out of  5
rating by Dave Taylor
"Delaina is always so patient and helpful. I airways get the answers I need. I highly recommend contacting her if you need car or home insurance."
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Tina Jones

November 18, 2025

5  out of  5
rating by Tina Jones
"I’m so proud to be apart of this office! Every time I call I speak with Delaina and she is so wonderful!!! She is very professional and so patient!!! Happy Holidays To The Best State Farm office!!!"
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Jeff Burden

November 13, 2025

5  out of  5
rating by Jeff Burden
"Jessica Jordan is unmatched at delivering superb customer service with professionalism and complete accuracy. She strives to ensure her satisfied clientele are assigned proper and necessary policy coverages with simplified, clear explanations. Trust Mike Williams State Farm for your insurance needs with 100% confidence."
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Weily Liu

November 11, 2025

5  out of  5
rating by Weily Liu
"The service provider was very knowledgeable and nice as well! I highly recommend:D"
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Heather Kellogg

November 10, 2025

5  out of  5
rating by Heather Kellogg
"Jessica and Mike are always so helpful! They explain things in detail and get back to me in a timely manner."
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Alethia Blake

November 3, 2025

5  out of  5
rating by Alethia Blake
"They are always nice, polite and when they say they will call back they do no question ask. I love dealing with them. Thank You all so much ❤️"
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Tim Smith

September 5, 2025

5  out of  5
rating by Tim Smith
"The customer service is outstanding! Not only, is State Farm an awesome agency, Mike Williams is an excellent agent. Furthermore, his excellence shows through employees that he hires!"
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Rupi Loop20

August 14, 2025

5  out of  5
rating by Rupi Loop20
"Great business and always contact me when they need anything or to inform me on changes! Great staff!! Great prices!"
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Tiffany G. Mead

August 8, 2025

1  out of  5
rating by Tiffany G. Mead
"If I could give zero stars I would. Save yourself stress and frustration, not to mention money. Go with any other agency before you waste your time on this agency. From agents not doing their jobs, to not notifying clients of issues via call or text, to not being accountable, keep the safety of your home, car and whatever you need insured with anyone else besides this office. Their agents(not just 1 but multiple) fail to file information in timely a timely manner. They fail to send out information and equipment and when you are given a rate increase they won’t and can’t adjust the bill to reflect the correct monthly premium. They want you to pay extra because of their unprofessional conduct and be ok with it. State Farm corporate lets you file a complaint, the attorney general’s office, the FCC and the board of insurance. I urge you to file complaints every single time they cause a issue with your insurance due to their employees failing to do their job. State Farm has gone downhill. Everything is blamed on the mysterious “underwriter” who has no name, number or contact information. It comes down to fraud with this office and State Farm at this point. They fail at everything when it comes to their clients. Save yourself the nightmare."
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Jonathan Romero

August 5, 2025

5  out of  5
rating by Jonathan Romero
"This place is very clean. The entire staff is friendly, and Gabby, the one that assisted me, was able to get me affordable full coverage insurance on my vehicle. I highly recommend it."
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Britt Perkins

August 1, 2025

5  out of  5
rating by Britt Perkins
"Love the office and the staff! Been with them forever!"
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David Wiederhold

July 31, 2025

5  out of  5
rating by David Wiederhold
"I like my insurance it’s worked out real well working with y’all"
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Jose Lagunas

July 15, 2025

5  out of  5
rating by Jose Lagunas
"great services and affordable premiums."
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Mazian Ahmad

July 9, 2025

5  out of  5
rating by Mazian Ahmad
"Jessica was really helpful in helping me sorted out my car and condo policy."
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Shaina Reyes Ozuna

July 9, 2025

5  out of  5
rating by Shaina Reyes Ozuna
"Quick, efficient and easy customer service! They can get you signed up for a new plan in minutes! This team made the process so easy switching over to a new insurance and they even offer to cancel your old policies so you don’t have to deal with that! Highly recommend! They saved me about $150 monthly after switching policies while also including the renters insurance! Great team! Even better service!"
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Rebeca Rodriguez

July 1, 2025

1  out of  5
rating by Rebeca Rodriguez
"Be cautious when dealing with this location. Delaina has acted unethically by using my name—without my knowledge or permission—to apply discounts to my ex-husband’s insurance policies. I recently discovered that seven items are currently linked to my name without my consent. This is not only unprofessional but also potentially fraudulent. I strongly believe this behavior should be investigated. Protect your personal information and review your account details carefully."